Return of “Recruitment Fee” Webinar Series

I’m looking forward to presenting two webinars on recruitment fee topics again in February 2020. I’m looking forward to it because it’s a topic that I’m constantly asked about and one that needs to be mastered in the interests of promoting and maintaining professional standards in the recruitment and staffing industry.

This time I’ll be presenting the webinars on successive days.

Recruitment Fees 1Webinar #1: Make Binding & Effective Agreements (27th Feb. 2020 )

In the first session, we will discuss how to make binding and effective recruitment fee agreements that will reduce the cost of disputes and help get your fees paid.

You’ll learn about:

  • basics of contract
  • the battle of forms – Does the client’s purchase order trump your standard terms?
  • traps when using standard form terms of business
  • State and Territory employment agent regulation
  • what happens if your terms of business are not signed?
  • terms of business that need special treatment.

Webinar #2: Handle Disputes Ethically & Professionally (28th Feb. 2020)Recruitment Fees 2

In the second session, you will learn how to handle recruitment fee disputes professionally and ethically to preserve goodwill, reputation, and to improve payment outcomes.

You’ll learn about:

  • common causes of recruitment fee disputes
  • common defences to recruitment fee claims
  • traps to avoid when involved in disputes
  • RCSA Code of Conduct and Grievance Intervention Guidelines
  • pathways to resolution
  • the benefit of early intervention.

I hope you’ll join me. And if you have questions about the topic, please feel free to send them to me ahead of the event.


Andrew C. Wood, Hon FRCSA (Life)

Recruitment & Staffing Professional Waypoints

“Tuesday TalkAbout” returns in January 2020 with a Summer Program of eight free, short webinars, in which we’ll discuss some waypoints which the recruitment & staffing sector in Australia and New Zealand has reached in key areas of operation and professional conduct.

What is a “waypoint?” .  Think of it as a place on a route or pathway, a stopping point, or a point at which one’s course can be changed.

What the future holds from that point forward largely flows from decisions and commitments which recruitment & staffing professionals make for their own organisations and professional lives – either intentionally or by default.

I hope you’ll join the discussion.

Businessman & Newspaper



Andrew C. Wood

Seven Great Learning Opportunities with WorkAccord in December

Christmas learningHere’ are seven professional learning opportunities with WorkAccord through December – some free, some paid.

1. Tuesday TalkAbout #8 (Free webinar) (Completed)

Tue 03 Dec 8:30 am AEDT (30 minutes)

Industry Certification Schemes as Regulatory Licensing Alternatives

Can industry certification schemes be viable alternatives to statutory licensing schemes? We discuss different types of certification schemes and consider their pros and cons as regulatory alternatives. In doing so, we’ll also look at Regulatory Impact Statement that supported the Victorian licensing scheme to see how it worked. What assumptions were made? Were they correct? How might a federal RIS and outcome differ?

This will be a valuable session for anyone who is engaged or interested in labour-hire industry policymaking.

2. Whistleblower Policy Bootcamp – ($88 Early Bird registration still available to 02/12/19; Regular registration $180) (Completed)

Fri 06 Dec at 10; 30 am AEDT (100 minutes) (Completed)

Whistleblower Policy Bootcamp – Strengthen your Knowledge

Public companies, Large private companies, and Trustees of superannuation entities must have whistleblower policies in place by 1 January 2020. Even though other companies don’t have to have a policy, the whistleblower protections apply to all companies regardless of size.

Our Bootcamp is designed for participants who need to have (or would benefit from) a whistleblower policy and want to know where to start.

You will learn about the whistleblower disclosure protections and the requirements for a policy that complies with the regulatory guidance provided by ASIC We’ll also cover some of trickier aspects – e.g. authorising your industry association to receive disclosures and integrating your whistleblower policies with codes of professional conduct and other responsibilities.

You might also be interested in our “Sandbox” and “Power-Up” sessions on Whistleblower Policies – all designed to put you in control to meet your 1 January 2020 compliance target.

3. Tuesday TalkAbout #9 (Free webinar) (Completed)

Tue 10 Dec 8:30 am AEDT (30 minutes)

Freelance Platforms New idea or New technology?

You might have a view about whether freelance platforms present a threat to the industry or whether they are part of the industry. But have you ever looked into their terms and conditions to see how they run and where they fit within the industry? We discuss actual examples of some freelance platform terms and conditions to see how they operate and why they are different from your usual terms and conditions.

4. Whistleblower Policy Sandbox- ($88 Early Bird registration to 09/12/19; Regular registration $180)

Fri 13 Dec at 10; 30 am AEDT (90 minutes)

Whistleblower Policy Sandbox- Test your Design

Our Sandbox session follows on from our earlier Bootcamp and is designed for participants who’ve been working on their whistleblower policy (or are about to) and want to test or get feedback on their design ahead of the commencement date on 1st Jan 2020. You don’t have to have completed the Sandbox session to register for this webinar, but we think it would help.

Register for the Sandbox here.

5. Tuesday TalkAbout #10 (Free webinar)

Tue 17 Dec 8:30 am AEDT (30 minutes)

Piece Rates: Explained

We discuss piece rates under some common awards and consider how to manage risk when applying them. What do courts look for? How can you get that sort of information from your clients? How can you protect yourself against underpayment claims? Some labour hire firms have recently received commendation from the FWO for the diligent work they have been doing to improve performance in this area. What could you do to get amongst them?

Register for Tuesday TalkAbout #10 here

6. Australian Labour Hire Licensing “Power-Up” – ($88 Early Bird registration by  13/12/19; Regular registration  $180)

Wed 18 Dec at 10:00 am AEDT (90 minutes)

Australian Labour Hire Licensing “Power-Up” – Ask-me-anything!

Ask me anything about the Australian labour hire licensing schemes before the Victorian Labour Hire Authority’s “Grace Period” ends on 31 December. That’s right! You might still be able to get your application lodged and continue to provide labour-hire services even though you missed the 29 October cutoff. But note! There are some conditions and mere freedom from prosecution might not solve all the difficulties you’ll face.

So, here’s a chance to “power-up” with information targetted to your specific questions. We’ve set up a landing page and are inviting questions in advance so that you can add your own, or vote up the questions that grab your interest.

Register for the Australian Labour Hire “Power-Up” here

7. Whistleblower Policy “Power-Up”- ($88 Early Bird registration by  13/12/19; Regular registration  $180)

Wed 18 Dec at 12:00 pm AEDT (90 minutes)

Whistleblower Policy “Power-Up”- Ask-me-anything!

Some of you might still be working (like Santa’s elves!) over the Christmas holiday break to get your whistleblower policies in place for 1 January 2020. WorkAccord is sticking around to lend a hand, having worked on the RCSA  Code Guidance Note and accompanying Whistleblower Policy Template.

This “Power-Up” webinar is an ask-me-anything style session designed to round out your knowledge from the earlier Bootcamp and help you put the finishing touches to the policy you might have developed in our Sandbox – all in time to knock off for a well-earned break!

We’re setting up a landing page and will be inviting questions in advance so that you can add your own, or vote up the questions that grab your interest. 

Register for the Whistleblower Policy “Power-Up” here

You can check out the status of WorkAccord’s Tuesday TalkAbout Spring 2019 program here. Most of the sessions have been completed and archived. But don’t worry. We’ve recorded on-demand versions that we can still make available at a very modest cost. And Tuesday TalkAbout will be returning with a new Summer 2020 program in January. So, stay tuned…

Andrew C. Wood

Do Victoria’s Christmas Talent Agencies and Incorporated Christmas Talent Need Labour Hire Licences?

This Article May Contain Sensitive Material

For any youthful readers of this piece, let me start by saying that we all know that the real Father Christmas lives at the North Pole with Mother Christmas, the Pixies, Rudolph and the other reindeer.

And we all know that all the friendly people who run around in costume – the Santas, Mothers Christmas (I hope that’s the correct plural), the Pixies, the Wise Persons, Shepherds, Angels, and pantomime camels – let’s call them the Christmas Talent – are just helping out. It could be a franchise, I’m not sure. I haven’t looked at it.

At least, I hope we all know that Christmas Talent is mostly pretend. Nevertheless, it’s always fun to see them because we know that when they start popping up in the stores, Christmas is not too far away.

I’m Concerned

Now here’s my concern.

Up until now, a lot of the Christmas Talent have been sourced through talent agencies. Up until now, that’s not been a problem in Victoria – but now it might be.

It might be a problem because if you’re supplying workers (let’s say Christmas Talent) to another person (let’s say a department store) to perform work in and as part of the store’s business or undertaking (seems likely), then you might need a labour hire licence.

This test is sometimes called an “integration test”. It’s not easy to apply, and it can depend on subtle, fact-sensitive inquiries that can only be determined authoritatively by a court. It can also have some pretty unexpected results.

Queensland & South Australia

Queensland and South Australia got this right because in those States talent agencies are subject to private employment agency regulation in addition to labour hire licensing.

So, Queensland and South Australia both created an exemption from the need to have a labour hire licence if you are acting solely as a private employment agency.[1]


But there’s no similar exemption in Victoria. So, if you’re supplying a worker to do work in and as part of another person’s business or undertaking, you’ll possibly need a licence (unless you can bring yourself within one of the other exceptions).

Also in Victoria, if you’re sourcing and placing workers (let’s say Christmas Talent) with clients who are engaging them directly as independent contractors, and you continue to handle payroll or other aspects of the placement administration, you’ll possibly need a licence (unless you can bring yourself within one of the other exceptions).

Incorporated Christmas Talent

It gets even more complicated if your Christmas Talent is self-incorporated – i.e. they’re working through their own small company. That’s because their own small company is supplying the individuals who perform the work and therefore needs to hold a licence in its own right (unless it can bring itself within one of the exceptions).

Fortunately, there is an exception for small companies that have no more than two directors and only supply their directors who participate in management or share in the profits.

But that exception will only go so far. An exempt company couldn’t supply say, Three Wise Men – apart from whatever difficulties they might have in sourcing three wise men (old joke). Two would be OK provided they were both directors who participated in management or shared in the profits.

Likewise, a pantomime camel needs two people (front end and back end). That would be OK provided both ends were directors who participated in management or shared in the profits. But if one end gets sick – they’re going to end up with a two-legged camel unless they’ve got a labour hire licence. That’s because substitution requires a third person.

Same deal with Rudolph. And if you’re thinking of hiring the Von Trapp Family Carol Singers – better check their labour hire licence unless they’re incorporated and you’re only wanting two of them!

Although there’s an exemption for incorporated workers, it doesn’t extend to family partnerships or other unincorporated business structures.[2]

Call Me a Grinch!

I could go on… But you’ll have the gist of it by now, and you can perhaps see the problem that arises when labour-hire licensing is introduced on a universal coverage basis without being targeted to the sectors where it’s really needed.

Did anyone think this would be an outcome when the scheme was proposed? Of course, they didn’t. The States were urged to adopt targeted schemes. The Victorian Forsyth Inquiry even recommended it.  But those urgings and recommendations were mostly ignored.

So if you’re hiring Christmas Talent in Victoria this year or if you’re working as Incorporated Christmas Talent, whatever other checks you do, be sure to check that any necessary labour hire licence issues are covered.

Boy Riding Camel




Andrew C. Wood



[1] It can get tricky if you’re doing more than acting purely as a private employment agency – say handling payroll or administration.

[2] South Australia fixed this up by Gazettal on 26 September 2019. Although the exemption is still limited to a maximum of two workers.


Qld Labour Hire Licence Prosecutions – the Trifecta

Strawberry Harvest in Central California

In the latest prosecution under Queensland’s Labour Hire Licensing Act 2017:

  • a corporate labour hire provider was fined $75,000 for operating without a licence;
  • its sole director was fined $25,000 – with 180 days imprisonment in default of payment – for counselling, procuring or aiding the commission of the offence; and
  • the client who was involved was fined $50,000 for entering into an arrangement with the unlicensed provider to be supplied with farmworkers.

You can read more details in the Regulator’s media release.

This “trifecta” of prosecutions, with all three involved parties receiving fines, confirms that suppliers and users of labour hire services cannot afford to disregard the licensing schemes that have now been established in three states.

Whilst the penalties may seem relatively modest, the black marks recorded against the provider and its director will have an adverse impact on their ability to obtain licences in other states and territories.

Queensland, South Australia, and Victoria have all passed labour-hire licensing legislation. The Australian Capital Territory may be the next to do so.

It is understood that the possibility of a national labour-hire licensing scheme is still being considered by the federal government.

Andrew C. Wood

Personal Learning Experiences

This week, as part of a project I’m undertaking in instructional design, I was challenged to describe three personal learning experiences across different stages of my learning journey.

I learned to read in primary school. I was taught by my Grade 1 teacher. She taught us the sounds of letters in the alphabet and then we had to read by making the sounds and forming them into words. We were learning to read so that we could learn many other things.

In high school one of the best teachers I ever had started the year by telling us (a group of very ordinary learners) all that we already knew the answers and that his job was simply to ask us the right questions. I think it was his belief in us that encouraged us to achieve outstanding results by the end of the year. That lesson has stayed with me.

At uni, I studied law and learned a lot of other things!. We were taught by lecturers and tutors, but much of our learning was self-directed through research, discussion and debate. We were learning the theory, content. and practice of law. We were also learning about its culture and ideology – although ideology was never openly discussed. I learned about that later as a post-graduate student! We were learning so that we could practise law in the real world.

Now, I am about to embark on a course of learning in a post-professional setting about climate science.  The course is being taught as a MOOC with an emphasis on the social and collaborative aspects of learning. I’m not much of a scientist, but I’m wanting to understand it better and to overcome fear and prejudice about it because it seems to me that fear and prejudice are often major impediments to learning.

Businessman & Newspaper

Post-Law Day #80: Mediation Reflections

Day #80 spent successfully completing a Resolution Institute mediator refresher course.

Wonderful to have an opportunity to attend and refresh skills – enjoyed testing the shift to a “post-law” point of view in practice mediations and found it easier for me, now, to “shelve” legal analysis of “the problem” so as to facilitate parties’ exploration of the issues and attempts to generate options.

In reflection, I also identified that I was less affected by the adversarial stance of the parties. In my pre-Post Law phase, I’d often be drawn to the side of the legal argument that I thought was more convincing. Not so much now. Interesting. Looking forward to seeing how this develops.


Post-Law Day #31: Saying, “N..n..nn…no.”

A whole month has gone by since I started to make my post-law transition and I’m finding that one of the hardest parts of the transition is saying, “No” when people ask me for legal advice.

That’s because, for nearly 40 years, I’ve been saying, “Yes”, and my instinct is still to go immediately to the “legal answer” to their questions.

And it’s not that I’ve forgotten all my law over the past month. In fact, my reading and writing have probably taken me deeper into some aspects of it.

I think it’s really about being intentional and being committed to working in a different paradigm and modality – a different way of relating to legal knowledge and the constraints law places on people…

…And it’s also about tuning into new voices, new influences, new and different ways of experiencing the old, familiar knowledge. That’s maybe the most exciting part. It’s also the scariest.

I can see it will take me a while.

So, if you ask me and I say, “No”, maybe we should still talk. Maybe there’s a different question – perhaps a better question. One that can lead to a better answer.

Staying resolute

Businessman & Newspaper



Secondment exceptions in the Australian Labour Hire Licensing Schemes: Do sporting clubs need licences for their loan players?

Rugby 03Throughout this week, I’ll be publishing some commentaries on the exceptions to the labour-hire licensing schemes currently operating in Queensland, Victoria and South Australia. The commentaries are not legal advice and shouldn’t be relied on as though they were. I hope, rather, that they’ll promote some necessary discussion and further questions.

I’ve already looked at the incorporated worker exception. Today, I’ll be discussing the  “secondment” exception. I’ll be doing it by posing the question: “When Melbourne Storm sends a player to “lace up” for Sunshine Coast Falcons, will it need to produce its Victorian and Queensland labour-hire licences?” 


Storm and Falcons are two Rugby League clubs. Storm is based in Victoria, Falcons in Queensland. Storm is an NRL club with professional players, Falcons plays in the Queensland Cup competition with mostly semi-professional players. From time to time players contracted to play with Storm are sent north, by arrangement between the two clubs, to play for Falcons – e.g. when they’re returning to NRL competition after a lay off for injury and the like.


At this point, it’s starting to look a lot like a familiar triangular labour-hire arrangement. A worker (Storm player) is supplied to another person (Falcons) to perform work (play footy) in and as part of the business or undertaking of the other person (Falcons).

It doesn’t matter that the clubs are in two different states – both states have labour-hire licensing schemes that operate beyond state boundaries.

It doesn’t matter whether the player is an employee or independent contractor according to the strict legal distinction. It doesn’t matter if there is no contract between the Storm player and Falcons. It doesn’t matter whether the work is performed under the control of Storm or Falcons. And it doesn’t matter whether Storm places the player directly with Falcons or does so indirectly through one or more intermediaries. (Just wait until we get on to the AFL draft scheme!).

It does matter, however, that the player is a “worker” for Storm – i.e. the player is an individual and Storm is obliged to pay the player in whole or in part for the work, either directly or indirectly through one or more intermediaries.

So, let’s say, on the face of it, that we’re talking about a labour-hire arrangement. If that’s right, Storm might need a Victorian licence as well as a Queensland licence. Falcons would be prohibited from acquiring “labour-hire services” from an unlicensed provider.

Now, this is all hypothetical of course! I’m not suggesting for one moment that either club is operating in contravention of prohibitions contained in either the Victorian or Queensland Labour Hire Licensing Acts.

But you can perhaps see the problem that arises when labour-hire licensing is introduced on a universal coverage basis without being targeted to the sectors where it’s really needed. Did anyone think this would be an outcome when the schemes were proposed? Of course, they didn’t. The States were urged to adopt targeted schemes. The Victorian Forsyth Inquiry even recommended it.  But those urgings and recommendations were ignored.

So, what we’re left with is the possibility that the schemes in both States (and in South Australia) cover this type of arrangement. And that is why the exceptions are extremely important.

The Secondment Exception

Queensland, Victoria and South Australia each have a version of a “secondment” exception. The exceptions are not identical. If we consider them against the background of our hypothetical football club scenario, we can begin to see how they differ and what some of their limitations might be.


Queensland created its exemption under reg 4(1)(c) of its Regulations as an exception to the definition of a “worker”. If an individual is not a “worker” for a provider, it follows that it would not be an offence for an unlicensed person to supply that individual. It’s a bit indirect, but it works – that is if you don’t look too closely at the definition of provider!

In Queensland,  an individual is not a “worker” for a provider if he or she is an in-house employee whom the provider supplies to another person to do work on a temporary basis on one or more occasions. Queensland doesn’t use the expression “secondee” or “secondment”,  but you can see how the supply of an in-house employee might equate to a secondment in these circumstances.

The Queensland regulations give examples of a lawyer who is “seconded” to work for a client for a period of time and a consultant who is supplied to another business to conduct a review for the other business.

So that could fit our hypothetical Storm player. However, there are some limitations that arise from the way in which an in-house employee is defined in reg. 4(2).

Firstly, the worker needs to be engaged as an employee by the provider on a regular and systematic basis. The legal distinction between employment and independent contracting does seem to matter here. So, it will be important to be able to categorise the player’s engagement by Storm correctly.

Secondly, the worker needs to have a reasonable expectation that his or her employment with the provider will continue. That could get tricky if the player is out of contract or is already lined up to go to another club next season!

Finally, the worker must primarily perform work other than as a worker supplied to another person to do work for the other person.  That could get tricky if the player is a fringe player, who primarily plays on loan for an affiliated club.

Now, you should be able to see how the example that we’ve chosen to look at highlights the limitations of the exception. The exception sort of works, but it will not work in all cases and needs to be handled carefully and with some sophistication.


Victoria similarly created its exception under reg 4(1)(a) of its Regulations as an exception to the definition of a “worker”. Again, if an individual is not a “worker” for a person, it follows that it would not be an offence for an unlicensed provider to supply that individual. Neither would it be an offence to host that individual from an unlicensed provider.

In Victoria, an individual is not a “worker” for a provider if he or she is a secondee, other than where the provider is predominantly in the business of providing the services of workers to other persons.

This is a little easier to apply and doesn’t seem to have as many hazards as the Queensland exception. We can safely assume (I hope because I follow them) that Storm is not predominantly in the business of sending its players to play for other clubs. That being the case, it could rely on the reg. 4(1)(a) exception in claiming that it is not a Victorian labour-hire provider in this situation and would not seem to require a Victorian licence.

However, that might not get it over the difficulty of being regarded in Queensland as an interstate labour-hire provider that requires a Queensland licence to supply a player to Falcons.

Now, if you step away from our hypothetical football scenario for a moment, you can probably think of situations in which supplying the services of workers to other persons is the predominant business of the provider. An events medical management firm that predominantly supplies doctors, physios, nurses, and pill testing staff to sporting and entertainment events might fit the bill in this instance and therefore require a licence.

Chicken sexers!

Chicken sexers – the people who go to chicken hatcheries to count the wing feathers or squeeze feces out of newly-hatched chicks to determine their sex – had to be specifically exempted under the GLAA regulations in the UK. It’s a highly specialised task – apparently. And probably something you don’t want to do at home or back at the office.

So, yep! Without an exemption chicken sexers probably fall within the class of workers who are supplied to do work in and as part of the business or undertaking of another person and would be “workers” for the purpose of labour-hire licensing legislation.

Who would have thought it? Certainly not the people who legislated the universal licensing schemes we now have in Australia!

South Australia

South Australia created its exception by an administrative decree published in the Government Gazette on 6 June 2019. You do have to browse through the Government Gazette in SA to find the exemptions because the ALP government, when it left office did not set up any regulatory exemptions.

In South Australia, the exemption is expressed rather differently. It operates as a direct exemption from the requirement to hold a licence in cases where the provision of labour-hire services is not a “core function” of the provider.

It is a much wider exemption that its Queensland and Victorian counterparts. But there is no definition or guidance material to inform a decision about whether the supply of an individual to do work in and as part of the business or commercial undertaking of another person is a “core function” of the provider or not.

A core function need not necessarily be the or even a predominant function. Keep in mind the context in which we are discussing this. It may very well be a “core function” of a provider to develop and retain talent. Certainly, I think that could be argued in the case of a professional sporting franchise or club. And if lending players out to other clubs is the means by which that is done, then player loans are a core function and fall outside the South Australian exception.

Managing the exemption

If you are a provider who seconds workers to clients or places them out “on loan” there are several things that you will probably need to think about:

  1. You will certainly need to know whether you fall within the coverage provisions of the Acts that apply to you. Remember, there may be more than one Act if you are involved in interstate operations.
  2. Once you know if you come within the coverage provisions, you will need to go deeper and work out if the exceptions or exemptions apply to you. Remember, you probably only need one non-exempt transaction to be caught by the licence requirement. I say “probably” because the situation is now very unclear in South Australia because of its “not core business” exception, which seems to be applied impressionistically, as more of a vibe than as something that can be quantified with any certainty.
  3. In Queensland, you will need to look very closely at the limitations of the in-house employee exemption. While, in Victoria, you need to evaluate the “predominant business” of the provider to see if it includes worker secondments.
  4. You might be wondering if you could structure your operation to supply only workers who are exempt through the secondment/ in-house employee exceptions. I think that would almost certainly fail because if that’s what you’re doing it becomes your core business (SA), predominant business (Vic) or the primary work of your workers (Qld) and, on each count, fails an important criterion for exemption.

As with most of the exceptions, it should be apparent that this one comes with plenty of traps and pitfalls. Those will eventually be sorted out when courts have to interpret the legislation.

In the meantime, I hope this commentary will have helped to spark some discussion and draw some attention to the type of issues that seem likely to arise. If you’re interested, I’ll also be covering this topic and others in a series of workshops planned for August through to October 2019, when the Victorian scheme comes into full operation.


30 July 2019

Andrew C. Wood