Royal Commission into Aged Care Quality & Safety seeking submissions. Might the recruitment & staffing sector bring something fresh to the table?

Aged Care CommissionThe Royal Commission into Aged Care Quality & Safety continues to seek submissions to its December 2019 Consultation Paper.  Submissions can now be made until the end of April 2020.

The  January closing date, as originally proposed, was awful, with many people distracted by holidays, bushfires, storms, floods and return to schol.  But the Royal Commission has recently indicated that it will accept submisisons until the end of April. So, there might still be time to engage!

It would be marvellous to hear what contribution the recruitment and staffing sector could make to the design of a more effective aged care workforce.

That’s because one of the key questions on which submisisons are being sought is:

How could the aged care and health systems work together to deliver care which better meets the complex health needs of older people, including dementia care as well as palliative and end of life care? What are the best models for these forms of care?

It’s an important question. Sadly, the Consultation Paper puts it in the context of numerous system deficiencies.

[The current system] struggles to attract and retain sufficient numbers of skilled, knowledgeable and competent staff (p.3).

…low levels of clinical staff and personal carers in residential care and poor interfaces with the health system mean that some people may not receive the level of nursing, allied health and personal care services they need and would otherwise have had access to within the community or from the health system. (p.13).

The majority of staff are personal care workers rather than nurses or allied health professionals.  (p.14).

The delivery of services to rural and remote geographical regions in Australia is complex and differs for every community. It is impacted by multiple socioeconomic factors and the physical environment, such as the high cost of goods, utilities, transport, fuel, food and vehicles. There is often limited access to most government services and a shortage of staff to support those services. (p.18).

I reckon it would make a huge difference to address the challenge of designing a better aged care workforce from the perspective of appreciating the resources we do have. And in that context, it would be marvellous to hear about the solutions that innovative and resourceful staffing & recruitment professionals could suggest!

So, I’d like urge the recruitment and staffing sector to engage with the questions that are being asked and see if there’s something fresh that can be brought to the table – befitting “Leaders in the World of Work”.

How about it?

 

Andrew C. Wood

Return of “Recruitment Fee” Webinar Series

I’m looking forward to presenting two webinars on recruitment fee topics again in February 2020. I’m looking forward to it because it’s a topic that I’m constantly asked about and one that needs to be mastered in the interests of promoting and maintaining professional standards in the recruitment and staffing industry.

This time I’ll be presenting the webinars on successive days.

Recruitment Fees 1Webinar #1: Make Binding & Effective Agreements (27th Feb. 2020 )

In the first session, we will discuss how to make binding and effective recruitment fee agreements that will reduce the cost of disputes and help get your fees paid.

You’ll learn about:

  • basics of contract
  • the battle of forms – Does the client’s purchase order trump your standard terms?
  • traps when using standard form terms of business
  • State and Territory employment agent regulation
  • what happens if your terms of business are not signed?
  • terms of business that need special treatment.

Webinar #2: Handle Disputes Ethically & Professionally (28th Feb. 2020)Recruitment Fees 2

In the second session, you will learn how to handle recruitment fee disputes professionally and ethically to preserve goodwill, reputation, and to improve payment outcomes.

You’ll learn about:

  • common causes of recruitment fee disputes
  • common defences to recruitment fee claims
  • traps to avoid when involved in disputes
  • RCSA Code of Conduct and Grievance Intervention Guidelines
  • pathways to resolution
  • the benefit of early intervention.

I hope you’ll join me. And if you have questions about the topic, please feel free to send them to me ahead of the event.

 

Andrew C. Wood, Hon FRCSA (Life)

After the final whistle has blown

The compliance date for entities that were required to have policies was 1 January 2020. So, hopefully, anyone who needs one, now has their Corporations Act whistleblowers policy established and published. 

However, if you’re still putting some finishing touches to your policy, or if you are deciding to have one but are wondering where to start, this link to WorkAccord’s Whistleblowing Bootcamp webinar, which has been provided free of charge, might be of assistance.

Whistleblower Policy Announcement

Andrew C. Wood

“Tuesday TalkAbout” Summer 2020 Program to Address Recruitment & Staffing Sector “Waypoints”

Tuesday TalkAbout takes a new direction for its Summer 2020 Program of free, short webinars, as we discuss some larger themes at work in the recruitment and staffing sector.

Now, I certainly don’t claim to be a seer or a futurist. I observe and interpret. So, I’m not going to attempt to predict the course of the decade or anything like that.

Instead, I’ll describe the “waypoints”, which I think the recruitment & staffing sector in Australia and New Zealand has reached in eight key areas. ‘

A “waypoint” can be understood as a place on a route or pathway, a stopping point, or a point at which one’s course can be changed.

What the future holds from that point forward largely flows from the decisions and commitments which recruitment & staffing professionals make for their own organisations and professional lives – either intentionally or by default.

The observations and insights that I hope to share reflect experience gained over four decades in legal and workforce consulting practice and in recent work done with RCSA, designing its new Code for Professional Conduct, its grievance intervention guidelines & protocols, its StaffSure certification program, and many of its key resources and templates.

The eight key areas we’ll be discussing are:

1. Professional Conduct (21st January)

RCSA’s new Code for Professional Conduct has been authorised by the ACCC to commence on 8 August 2020. How is it different from previous codes or other industry codes? Why is it different? What statement does it make about emerging professionalism? How might recruitment & staffing professionals respond to it? How is it enforced and administered?

Register for the Professional Conduct “Waypoint” webinar here

2. Quality Management (28th January)

What does “quality” mean in the context of the work undertaken by recruitment & staffing professionals as labour market enablers and intermediaries. Does the ISO 9001 definition of “quality” say it all? How well does the “customer focus” requirement stand up to the professional conduct responsibilities of recruitment & staffing professionals? Is quality perceived as outcome or experience? Is it even an either/or question?

Register for the Quality Management “Waypoint” webinar here

3. Risk Management (4th February)

We know (at least I hope we do) that risk is defined for the purposes of risk management and quality management standards as the “effect of uncertainty on objectives”. But how might risk be categorised to be more manageable for recruitment & staffing professionals? What sorts of risk do recruitment & staffing professionals face in 2020? At what points does risk intersect with professionalism and quality? How can risk be managed to minimise its effects on professional and quality objectives?

Register for the Risk Management “Waypoint” webinar here

4. Collaboration (11th February)

What is “collaboration”, really? Why is it important for recruitment & staffing professionals in 2020? Is collaboration possible with customers and clients? Candidates? Competitors? Consultants? If so, how is achieved? How is it managed and maintained?

Register for the Collaboration “Waypoint” webinar here

5. Doing Business (18th February)

Something is wrong if you’re not upgrading your terms of business at least as frequently as your mobile phone! Wonder why you’re getting pushback from clients who won’t pay you that “introduction fee”, or who won’t sign up to your “all-care-no-responsibility” conditions? Terms of business modelled on 1980s recruitment & staffing practices and 1980s legal culture are no longer viable. In this session, we explain why and talk about what you can do about that.

Register for the Doing Business (Terms of Business) “Waypoint” webinar here

6. Conflict & Dispute Resolution (25th February)

Even for those who might be energised by conflict, there comes a point when stocks of energy and finances to meet the crushing cost of feeding conflict, run low. What is your conflict/ dispute profile? Do you still handle business disputes like it’s the 1980s and you’re a bank? Or have you found a better way? What are your options in 2020? What distinguishes the way you handle conflict and disputes as “professional”?

Register for the Conflict & Dispute Resolution “Waypoint” webinar here

7. Employment Shaping (3rd March)

What is the difference between legitimate employment shaping and sham contracting or avoidance? How much flexibility is there to shape an employment relationship to suit labour market conditions in 2020? What are the limits? How do you know if you are approaching or transgressing them? Are there any “golden rules”. If so, what are they and how do you apply them?

Register for the Employment Shaping “Waypoint” webinar here

8. Independent contractor on-hire (10th March)

What are the main challenges to independent contractor on-hire in 2020? Is the business integration test still reliable? What investigations should a recruitment & staffing professional undertake to ensure that independent contractor engagement and on-hire models are compliant with a wide range of regulatory requirements and are not exploitative?

Register for the Independent Contractor On-Hire “Waypoint” webinar here

I do hope you’ll join me when WorkAccord’s Tuesday TalkAbout Summer Program returns at 8:30 am AEDT on Tuesday 21 January 2020 and I’d love to learn of any questions you might have in advance.

 

Andrew C. Wood

Recruitment & Staffing Professional Waypoints

“Tuesday TalkAbout” returns in January 2020 with a Summer Program of eight free, short webinars, in which we’ll discuss some waypoints which the recruitment & staffing sector in Australia and New Zealand has reached in key areas of operation and professional conduct.

What is a “waypoint?” .  Think of it as a place on a route or pathway, a stopping point, or a point at which one’s course can be changed.

What the future holds from that point forward largely flows from decisions and commitments which recruitment & staffing professionals make for their own organisations and professional lives – either intentionally or by default.

I hope you’ll join the discussion.

Businessman & Newspaper

 

 

Andrew C. Wood

Last Chance before Victorian Labour Hire Licencing Barrier Goes Up

LAsd day keep outWith almost 4,000 unprocessed licence applications back-logged in the system and the Victorian Labour Hire Authority processing them at a rate of no more than about 300 per month, it’s going to be a long time before there are any new entrants to the Victorian labour hire market!

So, if you’re planning on operating within the Victorian licensing catchment (and it’s not restricted to the state of Victoria!) any time in the next 18 months, it might be prudent to get your application lodged before midnight on 31 December 2019.

it looks like plenty of providers are taking advantage of the Authority’s extended grace period.

A couple of chores before 2020 arrives…

Time is ticking

Before you knock off to blow the party whistles for the arrival of 2020… please do take a moment to check if you need to have a Corporations Act whistleblower policy in place, and if you (or your labour hire suppliers) need to have lodged an application for a Victorian labour hire licence within the extended grace period.

With that out of the way, may we wish you a happy and safe new year and a fabulous 2020!

Seven Great Learning Opportunities with WorkAccord in December

Christmas learningHere’ are seven professional learning opportunities with WorkAccord through December – some free, some paid.

1. Tuesday TalkAbout #8 (Free webinar) (Completed)

Tue 03 Dec 8:30 am AEDT (30 minutes)

Industry Certification Schemes as Regulatory Licensing Alternatives

Can industry certification schemes be viable alternatives to statutory licensing schemes? We discuss different types of certification schemes and consider their pros and cons as regulatory alternatives. In doing so, we’ll also look at Regulatory Impact Statement that supported the Victorian licensing scheme to see how it worked. What assumptions were made? Were they correct? How might a federal RIS and outcome differ?

This will be a valuable session for anyone who is engaged or interested in labour-hire industry policymaking.

2. Whistleblower Policy Bootcamp – ($88 Early Bird registration still available to 02/12/19; Regular registration $180) (Completed)

Fri 06 Dec at 10; 30 am AEDT (100 minutes) (Completed)

Whistleblower Policy Bootcamp – Strengthen your Knowledge

Public companies, Large private companies, and Trustees of superannuation entities must have whistleblower policies in place by 1 January 2020. Even though other companies don’t have to have a policy, the whistleblower protections apply to all companies regardless of size.

Our Bootcamp is designed for participants who need to have (or would benefit from) a whistleblower policy and want to know where to start.

You will learn about the whistleblower disclosure protections and the requirements for a policy that complies with the regulatory guidance provided by ASIC We’ll also cover some of trickier aspects – e.g. authorising your industry association to receive disclosures and integrating your whistleblower policies with codes of professional conduct and other responsibilities.

You might also be interested in our “Sandbox” and “Power-Up” sessions on Whistleblower Policies – all designed to put you in control to meet your 1 January 2020 compliance target.

3. Tuesday TalkAbout #9 (Free webinar) (Completed)

Tue 10 Dec 8:30 am AEDT (30 minutes)

Freelance Platforms New idea or New technology?

You might have a view about whether freelance platforms present a threat to the industry or whether they are part of the industry. But have you ever looked into their terms and conditions to see how they run and where they fit within the industry? We discuss actual examples of some freelance platform terms and conditions to see how they operate and why they are different from your usual terms and conditions.

4. Whistleblower Policy Sandbox- ($88 Early Bird registration to 09/12/19; Regular registration $180)

Fri 13 Dec at 10; 30 am AEDT (90 minutes)

Whistleblower Policy Sandbox- Test your Design

Our Sandbox session follows on from our earlier Bootcamp and is designed for participants who’ve been working on their whistleblower policy (or are about to) and want to test or get feedback on their design ahead of the commencement date on 1st Jan 2020. You don’t have to have completed the Sandbox session to register for this webinar, but we think it would help.

Register for the Sandbox here.

5. Tuesday TalkAbout #10 (Free webinar)

Tue 17 Dec 8:30 am AEDT (30 minutes)

Piece Rates: Explained

We discuss piece rates under some common awards and consider how to manage risk when applying them. What do courts look for? How can you get that sort of information from your clients? How can you protect yourself against underpayment claims? Some labour hire firms have recently received commendation from the FWO for the diligent work they have been doing to improve performance in this area. What could you do to get amongst them?

Register for Tuesday TalkAbout #10 here

6. Australian Labour Hire Licensing “Power-Up” – ($88 Early Bird registration by  13/12/19; Regular registration  $180)

Wed 18 Dec at 10:00 am AEDT (90 minutes)

Australian Labour Hire Licensing “Power-Up” – Ask-me-anything!

Ask me anything about the Australian labour hire licensing schemes before the Victorian Labour Hire Authority’s “Grace Period” ends on 31 December. That’s right! You might still be able to get your application lodged and continue to provide labour-hire services even though you missed the 29 October cutoff. But note! There are some conditions and mere freedom from prosecution might not solve all the difficulties you’ll face.

So, here’s a chance to “power-up” with information targetted to your specific questions. We’ve set up a landing page and are inviting questions in advance so that you can add your own, or vote up the questions that grab your interest.

Register for the Australian Labour Hire “Power-Up” here

7. Whistleblower Policy “Power-Up”- ($88 Early Bird registration by  13/12/19; Regular registration  $180)

Wed 18 Dec at 12:00 pm AEDT (90 minutes)

Whistleblower Policy “Power-Up”- Ask-me-anything!

Some of you might still be working (like Santa’s elves!) over the Christmas holiday break to get your whistleblower policies in place for 1 January 2020. WorkAccord is sticking around to lend a hand, having worked on the RCSA  Code Guidance Note and accompanying Whistleblower Policy Template.

This “Power-Up” webinar is an ask-me-anything style session designed to round out your knowledge from the earlier Bootcamp and help you put the finishing touches to the policy you might have developed in our Sandbox – all in time to knock off for a well-earned break!

We’re setting up a landing page and will be inviting questions in advance so that you can add your own, or vote up the questions that grab your interest. 

Register for the Whistleblower Policy “Power-Up” here

You can check out the status of WorkAccord’s Tuesday TalkAbout Spring 2019 program here. Most of the sessions have been completed and archived. But don’t worry. We’ve recorded on-demand versions that we can still make available at a very modest cost. And Tuesday TalkAbout will be returning with a new Summer 2020 program in January. So, stay tuned…

Andrew C. Wood

Industry Certification Schemes – Regulatory Alternatives?

TT_8 Cwertification Full

Can industry certification schemes be viable alternatives to statutory licensing schemes?

In WorkAccord’s next free Tuesday TalkAbout I’ll discuss different types of certification schemes and consider their pros and cons as regulatory alternatives. In doing so, I’ll also look at Regulatory Impact Statement that supported the Victorian licensing scheme to see how it worked. What assumptions were made? Were they correct? How might a federal RIS and outcome differ?

I hope you’ll join me.

Andrew C. Wood